Granular call insights
Understand every call at a glance with recordings, transcripts, and outcome tagging that support QA and tailored follow-ups
Compliance-first
Voice AI for Modern Lenders
Cut servicing costs and boost recoveries by automating routine calls end-to-end
Trusted Partner for Financial Services
Our team was spending too much time on low-value tasks like dialing, waiting, and leaving voicemails. With Kato, we've fully automated our payment reminder and payment plan calls - recoveries are up 15% and our agents are getting hours back every day to focus on higher impact work.View Case Study
Gil RosenthalVP Risk and Collections
Kato now handles daily outbound collections calls across all of our credit products, engaging borrowers consistently and only transferring escalations to our team. This saves each agent over three hours per day and is already driving additional recoveries through the door. We started with manual CSV uploads, but Kato quickly built a custom Salesforce integration, so now the entire process runs on autopilot.View Case Study
Sean GuthrieDirector Of Underwriting & CollectionsWorking with Kato has been phenomenal. We run outbound call campaigns for payment issues every month with Kato’s Voice AI agent. After these campaigns, 50% of customers that missed a payment or needed to perform a manual step took action, which was orders of magnitude more effective than our previous efforts.
Thatcher FosterVP, Client Solutions
Our agents were wasting valuable hours every day just dialing borrowers and repeating the same verification steps. With Kato, we’ve automated both outbound collections and inbound verification. This has saved our team hours daily, improved pickup rates, and given agents time back to focus on higher-impact work like actually resolving payment issues.View Case Study
Dean HakimServicing Operations LeadOur team was spending too much time on low-value tasks like dialing, waiting, and leaving voicemails. With Kato, we've fully automated our payment reminder and payment plan calls - recoveries are up 15% and our agents are getting hours back every day to focus on higher impact work.View Case Study
Gil RosenthalVP Risk and CollectionsKato now handles daily outbound collections calls across all of our credit products, engaging borrowers consistently and only transferring escalations to our team. This saves each agent over three hours per day and is already driving additional recoveries through the door. We started with manual CSV uploads, but Kato quickly built a custom Salesforce integration, so now the entire process runs on autopilot.View Case Study
Sean GuthrieDirector Of Underwriting & CollectionsWorking with Kato has been phenomenal. We run outbound call campaigns for payment issues every month with Kato’s Voice AI agent. After these campaigns, 50% of customers that missed a payment or needed to perform a manual step took action, which was orders of magnitude more effective than our previous efforts.
Thatcher FosterVP, Client SolutionsOur agents were wasting valuable hours every day just dialing borrowers and repeating the same verification steps. With Kato, we’ve automated both outbound collections and inbound verification. This has saved our team hours daily, improved pickup rates, and given agents time back to focus on higher-impact work like actually resolving payment issues.View Case Study
Dean HakimServicing Operations LeadOur team was spending too much time on low-value tasks like dialing, waiting, and leaving voicemails. With Kato, we've fully automated our payment reminder and payment plan calls - recoveries are up 15% and our agents are getting hours back every day to focus on higher impact work.View Case Study
Gil RosenthalVP Risk and CollectionsKato now handles daily outbound collections calls across all of our credit products, engaging borrowers consistently and only transferring escalations to our team. This saves each agent over three hours per day and is already driving additional recoveries through the door. We started with manual CSV uploads, but Kato quickly built a custom Salesforce integration, so now the entire process runs on autopilot.View Case Study
Sean GuthrieDirector Of Underwriting & CollectionsWorking with Kato has been phenomenal. We run outbound call campaigns for payment issues every month with Kato’s Voice AI agent. After these campaigns, 50% of customers that missed a payment or needed to perform a manual step took action, which was orders of magnitude more effective than our previous efforts.
Thatcher FosterVP, Client SolutionsOur agents were wasting valuable hours every day just dialing borrowers and repeating the same verification steps. With Kato, we’ve automated both outbound collections and inbound verification. This has saved our team hours daily, improved pickup rates, and given agents time back to focus on higher-impact work like actually resolving payment issues.View Case Study
Dean HakimServicing Operations LeadLenders have automated thousands of calls with Kato and are cutting costs while recovering more:
0x
Recovery ROI
0%
Reduction in Cost Per Call
Why modern lenders are turning to Kato
Automate the routine work so your agents can focus on what matters
Handles routine calls end-to-end - from pulling borrower data to completing actions like payments - at an 80% lower cost per call
Turn more conversations into cash
Delivers up to 15x recovery ROI by continuously fine-tuning outreach for your borrowers
Guaranteed regulatory and procedural compliance at scale
Only AI servicing platform compliant with TCPA, FDCPA, and your procedures with configurable scripts and no hallucination risk
Transfer to human agents with full context
Hand off edge-case calls to your agents in real time, with full context delivered via voice and Slack summaries
- Resolve the issue on the spot. No need to chase the borrower later
- Your agent starts warm - better borrower experience and faster resolution
Servicing automation for every use case
Outbound agent that engages with current and delinquent borrowers to maximize payment rates
- Payment reminders
- Failed payment follow-up
- Payment plan negotiation
Inbound agent to resolve common borrower requests 24/7
- Take payments and set up autopay
- Answer product FAQs
- Share account and loan information
Designed to meet the needs of modern lenders
Stick to the script
Uses templates to give you precise control and ensure compliant borrower interactions at scale. Leverages AI to empathize with borrowers
Limited content voicemails
Automatically leave limited content voicemails for unanswered calls to keep you top of mind and drive re-engagement
Deep systems integrations
Goes beyond voice by integrating with your existing loan management and CRM systems. Custom integrations with in-house systems available
Consent revocation tracking
Automatically track when customers verbally revoke call consent, so you stay fully compliant with TCPA regulations
Enterprise-grade support
Onsite onboarding and hands-on support to meet your needs, today and as you scale
Automate Servicing
at Scale
demo