Automated payment reminder calls to reduce call costs and increase recoveries
Automated payment reminder calls to reduce call costs and increase recoveries
Automated payment reminder calls to reduce call costs and increase recoveries
Our team was spending too much time on low-value tasks like dialing, waiting, and leaving voicemails. With Kato, we've fully automated our payment reminder calls - recoveries are up 20%, and our agents can now focus on higher-impact work. The Kato team has been incredibly responsive, delivering white-glove service and building features that improve our customer experience, like Slack integrations and callback scheduling. We're excited to continue expanding with Kato across additional workflows like early stage delinquency and service fee reminders over the coming months.
Gil Rosenthal
VP Risk and Collections
With Kato, the Obligo team fully automated payment reminder calls, giving time back to their agents and seeing major improvements across key metrics:
70%
70%
70%
70%
reduction in cost per call
12%
12%
12%
12%
projected lift in recovery rates
10X
10X
10X
10X
projected incremental recovery ROI
70%
70%
reduction in cost per call
12%
12%
projected lift in recovery rates
10X
10X
projected incremental recovery ROI
Company Overview
Obligo is a rapidly growing proptech business revolutionizing the rental industry by eliminating traditional security deposits. Leveraging open banking technology and AI-driven qualification, Obligo offers a deposit alternative backed by letters of credit that simplifies operations for property managers and provides financial flexibility for renters. Obligo is trusted in over 1 million homes across the US.
Obligo is a rapidly growing proptech business revolutionizing the rental industry by eliminating traditional security deposits. Leveraging open banking technology and AI-driven qualification, Obligo offers a deposit alternative backed by letters of credit that simplifies operations for property managers and provides financial flexibility for renters. Obligo is trusted in over 1 million homes across the US.
Problem
Obligo’s servicing team conducts outbound calls including scheduled payment reminders, failed payment outreach, and service fee follow-ups. However, 75% of their outbound servicing time was spent on repetitive operational tasks - preparing, dialing, waiting for pickups, and leaving voicemails. This limited agents’ ability to focus on high-impact work like hardship cases and escalations.
Obligo needed an AI solution that could automate repetitive voice workflows without compromising control. They were looking for:
A tightly controlled AI agent with no hallucination risk
A flexible partner willing to start with a lightweight implementation and build deeper integrations over time
Obligo’s servicing team conducts outbound calls including scheduled payment reminders, failed payment outreach, and service fee follow-ups. However, 75% of their outbound servicing time was spent on repetitive operational tasks - preparing, dialing, waiting for pickups, and leaving voicemails. This limited agents’ ability to focus on high-impact work like hardship cases and escalations.
Obligo needed an AI solution that could automate repetitive voice workflows without compromising control. They were looking for:
A tightly controlled AI agent with no hallucination risk
A flexible partner willing to start with a lightweight implementation and build deeper integrations over time
Solution
Kato’s Voice AI is purpose-built for compliant servicing automation - embedding regulations, operating procedures, and decision logic directly into the agent.
With Kato, Obligo deployed a tailored AI agent to handle daily outbound payment reminder calls, with the initial version deployed in just two weeks. Since then, Kato has partnered closely with Obligo to continuously evolve the platform to their needs. Today, the agent enables Obligo to:
Maintain strict control with a no-hallucination architecture
Automatically leave limited content voicemails for unanswered calls
Seamlessly transfer live calls to human agents, with real-time summaries so conversations can start warm
Monitor performance through a dashboard with customized outcome tagging, recordings, and transcripts
Reach customers at the right time with callback scheduling
With Kato, Obligo’s agents now get time back and Obligo sees $15 in recoveries for every $1 invested in Kato. Based on these results, Obligo is now expanding Kato to additional workflows, starting with failed payments, service fee reminders, and move-out charge education.
Kato’s Voice AI is purpose-built for compliant servicing automation - embedding regulations, operating procedures, and decision logic directly into the agent.
With Kato, Obligo deployed a tailored AI agent to handle daily outbound payment reminder calls, with the initial version deployed in just two weeks. Since then, Kato has partnered closely with Obligo to continuously evolve the platform to their needs. Today, the agent enables Obligo to:
Maintain strict control with a no-hallucination architecture
Automatically leave limited content voicemails for unanswered calls
Seamlessly transfer live calls to human agents, with real-time summaries so conversations can start warm
Monitor performance through a dashboard with customized outcome tagging, recordings, and transcripts
Reach customers at the right time with callback scheduling
With Kato, Obligo’s agents now get time back and Obligo sees $15 in recoveries for every $1 invested in Kato. Based on these results, Obligo is now expanding Kato to additional workflows, starting with failed payments, service fee reminders, and move-out charge education.
